Terms of Service

1. Parties and acceptance

These Terms of Service (the Terms) are an agreement between Stackdrop E.E. (STACKDROP ΕΕ), Troon 26, 11851 Athens, Greece (we, us, our) and the customer that uses the Meetso service (the service).

A person who creates an organisation does so on behalf of the business they represent and confirms that they have authority to bind it. That business is the customer and the creator is its Owner. Every other person who signs in to that organisation accepts these Terms by signing in and uses the service as a member of the customer. If you do not agree to these Terms, do not use the service.

These Terms, together with the Privacy Policy, are the entire agreement between you and us about the service and replace any earlier terms. If any part of these Terms is found unenforceable, the rest remains in force. A failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to a successor of our business. We provide the service to businesses; if you use it as a consumer, the consumer protections of your country of residence apply in addition to these Terms.

2. The service

The service is an AI meeting-intelligence platform. Recordings reach it in three ways:

• The notetaker. On Google Meet it joins the call signed in under a Google account that we own. On Microsoft Teams and Zoom it joins as a guest under its display name, and the meeting organiser must allow guests for it to be admitted. It never uses your credentials or your Google account to join or to record.
• The desktop app. It records your microphone and system audio locally on your computer after a one-time consent prompt, then uploads the recording to your organisation.
• File upload. You upload an existing recording.

From a recording, the service produces a transcript with speaker attribution, summaries and action items, intelligence about the people, companies and projects discussed, and weekly digests, and makes all of it searchable within the organisation.

Once a Google account is connected, the notetaker is scheduled for every synced meeting that has a meeting link by default. A user can turn it off for any meeting before it starts, and a meeting can be removed from the schedule at any time before it starts. During a meeting the notetaker leaves when the meeting ends, when everyone else has left, or when the organiser removes it.

3. Accounts and roles

Sign-in is through Google only, and you must keep your Google account secure. Each user belongs to exactly one organisation and has one of three roles: Owner, Admin or Member. Owners and Admins manage members, organisation-wide integrations and organisation settings; the Owner can also delete the organisation once every other member has been removed or ownership transferred. The customer is responsible for the people it admits, for their use of the service and for keeping its member list current. You must tell us promptly if you believe an account has been compromised, and we may require you to sign in again at any time.

4. Recording consent and participant notice

Recording a conversation is regulated. The customer is solely responsible for ensuring that every recording is lawful, for telling participants that a meeting is being recorded and transcribed, and for obtaining their consent where Greek law or any other applicable law requires it. You must not send the notetaker into a meeting you are not entitled to record.

Our part is fixed. The notetaker joins every meeting under its own visible name, and on Google Meet and Microsoft Teams it posts a recording notice in the meeting chat after it is admitted. On Zoom it is identified by its name only. The name of the notetaker is set by us and cannot be changed by users, so that participants can always recognise it.

5. Acceptable use

You must not:

• record or process a meeting or a person without the right to do so;
• upload content that is unlawful, infringes the rights of others or contains malware;
• use the service to harass, surveil or discriminate against anyone;
• probe, overload, reverse engineer or interfere with the service or its security;
• share your credentials, API keys or webhook secrets with people outside your organisation;
• use the service in a way that breaches the Google, Microsoft or Zoom terms that apply to your own accounts on those platforms;
• attempt to access the data of another organisation, or use automated means to scrape the web app;
• resell the service or use it to build a competing product.

We may remove content or suspend access that we reasonably believe breaches this Acceptable use section, and will tell you why unless the law prevents it.

6. Customer content, licence and AI outputs

The customer owns its content: recordings, transcripts, chat messages, calendar data and everything the service derives from them. You grant us a limited, non-exclusive licence to host, process, transmit and display that content solely to provide the service to you, including sending it to the processors that handle content on our behalf, named in our Privacy Policy (Amazon Web Services, pyannote.ai, OpenAI, Resend). Neither we nor our vendors train machine learning models on customer content.

AI outputs are generated automatically and can be wrong, incomplete or attributed to the wrong speaker. You must review them before relying on them for any decision, and you are responsible for what you do with them.

You warrant that you have the rights needed to submit customer content and to grant the licence above. We own the service, its software, prompts and designs, and everything we derive from operating it that does not identify a customer; nothing in these Terms transfers that ownership. If you send us feedback about the service, we may use it without any obligation to you.

7. Voiceprints

Voice recognition is off by default. A user may opt in from their profile settings. From then on the service may create and store an encrypted voiceprint from meetings that user attends and from a reference clip they record. The user can revoke consent at any time, which erases the voiceprint and the reference clip immediately. Voiceprints are never created for people who have not opted in. A voiceprint is used only to attribute speech to that user in meetings within their organisation and, where a meeting is shared, in the view the receiving organisation has of it; it is never used to identify a user anywhere else.

8. Integrations

The service connects to third parties at your direction:

• Google Calendar, read-only, connected and disconnected in Settings under Connections. Your use of Google services is also subject to the Google terms.
• Outbound webhooks that deliver events to endpoints your organisation registers.
• API keys that give programmatic read access to your organisation.
• MCP clients: third-party AI assistants a user authorises through OAuth 2.1 consent. Such a client can read the organisation data that user can see and can perform one write: linking a meeting to a project.

Webhooks and API keys can be created only by Owners and Admins and belong to the organisation. Google Calendar and MCP connections belong to the individual user who makes them. The customer is responsible for the endpoints, keys and clients it connects, for keeping secrets secret, and for revoking access it no longer needs.

Third-party services connected through the service are governed by their own terms, and we are not responsible for their availability or conduct. Revoking an authorisation stops future access but does not retrieve data a client has already fetched.

9. Sharing between organisations

An organisation may share a meeting with another organisation for read-only access. The sharing organisation chooses what it shares and is responsible for that choice. The receiving organisation may use the shared content only under these Terms. The sharing organisation can withdraw a share at any time, after which the receiving organisation loses access. Shared content is read-only for the receiving organisation and cannot be shared onwards.

10. Data retention, deletion and organisation dissolution

Retention periods and deletion are described in the Privacy Policy. Meeting content stays until the account or the organisation is deleted, or the customer asks us to delete a meeting as described there. The Owner can delete the organisation once they are its only remaining member (transfer ownership or remove members first). Deleting the organisation deletes the data of every remaining member, with no transfer to another person or organisation, and cannot be undone. We may keep accounting facts and the audit ledger for the periods in the Privacy Policy after deletion, and we may keep data where a legal obligation or a dispute requires it.

11. Fees

Paid plans, when offered, are described on the Pricing page; you are charged only if you subscribe.

12. Availability and changes to the service

We aim to keep the service available but do not guarantee uninterrupted operation. The notetaker depends on third-party meeting platforms and may fail to join, or be removed from, a meeting for reasons outside our control. We may change, add or remove features. If a change materially reduces the service, we will give reasonable notice. We may perform maintenance with or without notice and try to schedule it outside European business hours. Features labelled beta or preview may change or be withdrawn without notice. Support is provided by email at the addresses in the Contact section on a reasonable-efforts basis.

13. Confidentiality

We treat customer content as confidential and access it only to provide, secure and support the service, or where the law requires. You treat any non-public information about the service as confidential. Confidential information does not include information that is public through no fault of the receiving party, that the receiving party already held, or that it must disclose by law, in which case it will give notice where permitted.

14. Disclaimers

The service is provided as is and as available. To the extent permitted by law we disclaim all warranties, express or implied, including fitness for a particular purpose, and we do not warrant that transcripts, speaker attributions or AI outputs are accurate or complete. The service relies on third-party platforms, networks and AI models that we do not control, and we are not responsible for their errors or outages. Nothing in this section limits rights that consumers cannot waive.

15. Liability

To the extent permitted by law, our total liability arising out of or relating to the service is limited to the fees the customer paid us in the twelve months before the event giving rise to the claim, or EUR 100 if none were paid. We are not liable for indirect, consequential or special loss, loss of profit, loss of data or loss of business. Nothing in these Terms excludes or limits liability for gross negligence or wilful misconduct, for death or personal injury, or for anything that cannot be excluded under Greek or EU law, and nothing removes rights that consumers cannot waive.

16. Indemnification

If the customer is a business, it will defend and indemnify us against third-party claims arising from its content, its recordings, its breach of the Recording consent and participant notice section or its breach of these Terms. We will notify the customer promptly of a claim, allow it to control the defence and settlement, and cooperate at its expense. This section does not apply to consumers.

17. Termination

You may stop using the service at any time. A user may delete their account in Settings, and the Owner may delete the organisation once they are its only remaining member. We may suspend or terminate access for a material breach of these Terms, for unlawful use, or where the law requires it, and will tell you why unless the law prevents it. On termination the retention rules in the Privacy Policy apply, the licences you granted us end except as needed to complete deletion, and the sections that by their nature should survive (customer content, confidentiality, disclaimers, liability, indemnification, governing law) survive.

18. Governing law and venue

These Terms are governed by the laws of Greece. The courts of Athens, Greece have exclusive jurisdiction over any dispute, except that consumers keep any mandatory rights and forum granted by the law of their place of residence. Before starting proceedings, each party will try in good faith to resolve the dispute by writing to the other at the addresses in the Contact section.

19. Changes to these terms

We may update these Terms. For material changes we will notify users by email or in the app before they take effect, and continued use after that date means you accept the new Terms. The dates at the top show the current version.

20. Contact

Legal notices: legal@meetso.ai. General enquiries: hello@meetso.ai. Postal address: Stackdrop E.E. (STACKDROP ΕΕ), Troon 26, 11851 Athens, Greece.